Returns & Exchanges

At KILRR, we prioritize the freshness and safety of our food products, which is why we offer a 14-day return window for items that arrive damaged or incorrect. Due to health and safety regulations, we cannot accept returns on opened perishable goods, but we are committed to resolving any quality issues immediately.

1

Contact Support

Reach out to our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photographs of the product, packaging, and shipping label to help our quality control team verify the damage or error.

3

Review Process

Our team will evaluate your claim within 48 hours to determine if a replacement or a full refund to your original payment method is appropriate.

4

Resolution Delivery

Once approved, we will ship out a fresh replacement at no extra cost or process your refund, which typically appears in your account within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing